DORBESTY · TERMS & CONDITIONS

Terms of Service

These Terms of Service govern your use of dorbesty.com and purchases of kettles and related kitchen products made through the Dorbesty online store. Please read these terms together with the policies referenced below before placing an order.

01 · AGREEMENT & CONTRACTING ENTITY

Your Agreement With Dorbesty

Dorbesty is a store brand owned and operated by Sichuan Baideqiang Technology Co., Ltd. Sichuan Baideqiang Technology Co., Ltd. operates dorbesty.com and is the contracting entity responsible for purchases made through this website.

By accessing the website, using its services, or placing an order, you agree to these Terms of Service and the applicable store policies. If you do not agree with these terms, you should not use the website to make a purchase.

02 · USE OF THE STORE

Using dorbesty.com

You may use the store only for lawful purposes and in accordance with these Terms of Service. You are responsible for providing accurate information when placing an order or communicating with Customer Care and for using the website in a manner that does not interfere with its security, operation, or other users.

03 · PRODUCTS

Kettles & Product Information

Dorbesty offers kettles and related kitchen and beverage preparation products for everyday household use. Product descriptions, photographs, available options, materials, colors, capacities, dimensions, quantities, features, and other specifications may vary by item. Please review the information displayed on the applicable product page before completing a purchase.

04 · PRODUCT AVAILABILITY

Availability May Change

Availability of kettles and related products may change. Displaying a product on the website does not guarantee that the item or a particular product option will remain available until an order has been accepted and processed. Where an ordered product cannot be fulfilled, the customer will be informed and the applicable payment will be handled accordingly.

05 · PRICING

Prices & Order Total

Product prices are displayed on the applicable kettle or product pages. The final amount applicable to an order, including any applicable shipping charges or other amounts presented during checkout, is shown before the customer submits the order.

06 · ORDERS

Placing an Order

When placing an order, you are responsible for reviewing your kettle or product selection, available options, quantities, delivery details, billing information, and other information entered during checkout.

An order may be subject to review before fulfillment. Dorbesty may decline or cancel an order where reasonably necessary because of product availability, payment issues, suspected fraud, inaccurate order information, or another legitimate operational or legal reason.

07 · PAYMENT

Payment for Your Order

The payment methods currently available for a purchase are displayed during checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable transaction to be processed for the amount shown during checkout.

08 · PROCESSING & SHIPPING

Order Fulfillment

Orders for kettles and related products require processing before dispatch. Available shipping regions, processing periods, shipping methods, shipping charges, and estimated delivery periods are governed by the current Shipping Policy and the shipping information presented during checkout. Processing time and carrier transit time are separate stages of fulfillment.

09 · DELIVERY & TRACKING

Delivery Information

Customers are responsible for providing complete and accurate delivery information. If an address error is discovered after an order is placed, please contact Customer Care as soon as possible. Changes cannot be guaranteed once fulfillment or shipment has begun.

Where tracking information is available, it may be provided after dispatch. Estimated delivery periods are not guaranteed arrival dates unless expressly stated otherwise.

10 · RETURNS & REFUNDS

Return Requests

Return eligibility for kettles and related products, applicable return periods, return shipping responsibility, return procedures, product condition requirements, and refund processing are governed by the current Return & Refund Policy. Customers should contact Customer Care before sending a product back and follow the applicable return instructions.

11 · DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Problems With a Kettle or Product

If a kettle or related product arrives damaged, appears defective, or differs from the product ordered, please contact Customer Care as soon as reasonably possible after discovering the issue. Include your order number, a description of the problem, and photographs of the product, packaging, or affected area where reasonably applicable so the matter can be reviewed.

12 · ORDER CHANGES & CANCELLATIONS

Changing or Cancelling an Order

If you need to request a change or cancellation, contact Customer Care as soon as possible. Whether the request can be completed depends on the current order status and cannot be guaranteed once fulfillment or shipment has begun.

13 · INTELLECTUAL PROPERTY

Website Content

Content made available through the website, including applicable kettle and product descriptions, text, graphics, photographs, branding, layouts, and other materials, may be protected by intellectual property rights. Such content may not be copied, reproduced, distributed, or commercially exploited without appropriate authorization except where permitted by law.

14 · PROHIBITED USES

Acceptable Website Use

You must not use dorbesty.com to:

• Engage in unlawful or fraudulent activity.
• Attempt unauthorized access to the website or related systems.
• Transmit malicious code or intentionally disrupt website operation.
• Misuse another person's information or identity.
• Use website content in a manner that infringes applicable rights.

15 · THIRD-PARTY SERVICES

External Services

The online store may rely on third-party services for functions such as payment processing, website operation, shipping, fulfillment, and other services. Where you interact directly with a third-party service, that service may also apply its own terms and policies.

16 · PRIVACY

Personal Information

Personal information processed through dorbesty.com is handled in accordance with the current Privacy Policy. The Privacy Policy explains the categories of information processed, purposes of processing, information sharing, retention, privacy rights, and Customer Care contact information.

17 · LIABILITY

Responsibility & Limitations

To the extent permitted by applicable law, Dorbesty and its operator are not responsible for losses caused solely by events outside their reasonable control. Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18 · CONSUMER RIGHTS

Applicable Consumer Protections

These Terms of Service are not intended to remove or restrict mandatory consumer rights that cannot lawfully be excluded. Where applicable consumer protection law provides rights that conflict with these terms, those mandatory rights remain applicable.

19 · RELATED STORE POLICIES

Policies That Apply to Your Purchase

These Terms of Service should be read together with the current Privacy Policy, Shipping Policy, Return & Refund Policy, Payment information, and other applicable policies made available through dorbesty.com. These pages provide additional information concerning purchases of kettles and related products and use of the online store.

20 · CHANGES TO THESE TERMS

Updates to the Terms of Service

These Terms of Service may be updated when necessary to reflect changes in store operations, kettle and kitchen product offerings, website features, policies, services, or applicable requirements. When these terms are updated, the "Last updated" date shown at the top of this page will be revised.

21 · CONTACT

Questions About These Terms

If you have questions about these Terms of Service, a kettle or related product, or a purchase made through Dorbesty, please contact Customer Care at service@dorbesty.com .

OFFICIAL BUSINESS INFORMATION

Dorbesty