DORBESTY · CUSTOMER CARE

Contact Us

Questions about our kettles, related kitchen products, or an existing order? Our Customer Care contact information and support guidance are provided below.

Last updated: October 7, 2026 · Effective date: October 7, 2026

01 · GENERAL SUPPORT

How to Contact Dorbesty

For questions about Dorbesty, our kettles and related kitchen products, store policies, or purchases made through dorbesty.com, please contact Customer Care at service@dorbesty.com .

02 · ORDER SUPPORT

Questions About an Existing Order

If you are contacting us about an existing purchase, please include your order number and the email address associated with the order. This helps Customer Care identify the relevant purchase and review your request.

Please do not send payment card details, passwords, or other unnecessary sensitive information by email.

03 · PRODUCT QUESTIONS

Questions Before Purchase

Product-specific information for kettles and related kitchen products, such as available options, materials, capacity, dimensions, colors, features, quantities, and other characteristics, is shown on the applicable product page. If you need clarification before purchasing, please contact Customer Care and identify the product you are asking about.

04 · SHIPPING & DELIVERY

Shipment Assistance

For questions about order processing, shipping, delivery, or available tracking information, please contact Customer Care with your order number. The current Shipping Policy provides the applicable shipping terms for purchases made through dorbesty.com.

05 · DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Report an Order Issue

If your kettle or related product arrives damaged, appears defective, or is different from the product ordered, please contact Customer Care as soon as reasonably possible after discovering the issue.

Include your order number, a description of the issue, and clear photographs of the product, packaging, or affected area where reasonably applicable so the matter can be reviewed.

06 · RETURNS & REFUNDS

Return or Refund Assistance

If you wish to request a return for a kettle or related product, or need assistance with a refund, contact Customer Care before sending the product back. Please provide your order number, the item involved, the reason for the request, and supporting photographs where relevant. Return eligibility, applicable return periods, return shipping responsibility, and refund handling are governed by the current Return & Refund Policy.

07 · ORDER CHANGES & CANCELLATIONS

Need to Change an Order?

If you need to request an order change or cancellation, please contact Customer Care as soon as possible. Whether a request can be completed depends on the current status of the order and cannot be guaranteed once fulfillment or shipment has begun.

08 · STORE OPERATOR

Who Operates Dorbesty?

Dorbesty is a store brand owned and operated by Sichuan Baideqiang Technology Co., Ltd.

Sichuan Baideqiang Technology Co., Ltd. operates dorbesty.com and is the legal business entity responsible for the online store, customer orders, applicable store policies, and Customer Care.

09 · BUSINESS & RETURN ADDRESS

Official Address

The registered business address and return address are:

For product returns, please contact Customer Care before sending a kettle or related product back and follow the applicable return instructions.

CUSTOMER CARE INFORMATION

Dorbesty