DORBESTY · RETURNS & REFUNDS

Return & Refund Policy

This policy explains the return process, return shipping, refunds, damaged or incorrect items, and Customer Care assistance for kettles and related kitchen products purchased through dorbesty.com.

Last updated: October 7, 2026 · Effective date: October 7, 2026

RETURN SUMMARY

Return Information

01 · RETURN PERIOD

180-Day Return Period

Dorbesty's current shipping options display 180 Days free return. Eligible purchases of kettles and related kitchen products may be submitted for return review within the applicable 180-day return period. Return requests remain subject to this policy and the return instructions provided by Customer Care.

02 · HOW TO REQUEST A RETURN

Contact Us Before Sending an Item Back

To request a return for a kettle or related kitchen product, please contact Customer Care at service@dorbesty.com before sending the product back.

Please provide:

• Your order number.
• The email address associated with the order.
• The kettle or related product you wish to return.
• The reason for the return request.
• Photographs or other supporting information where relevant.

03 · RETURN AUTHORIZATION

Follow the Return Instructions

Please do not send a kettle or related product back without first contacting Customer Care. Once a return request has been reviewed, applicable return instructions will be provided. Following those instructions helps ensure that the returned product can be identified and properly associated with your order.

04 · ELIGIBLE RETURNS

Return Eligibility

Return requests for kettles and related kitchen products are reviewed according to the applicable return period, the order information, the reason for the request, the condition and circumstances of the product, and the requirements of this policy. Customer Care may request reasonable information or photographs where necessary to review a return request.

05 · FREE RETURN SHIPPING

180 Days Free Return

Dorbesty's current Express Shipping, Free Shipping, and Standard Shipping options display 180 Days free return. Eligible returns of kettles and related kitchen products handled through the approved return process qualify for free return shipping in accordance with the applicable return instructions. Please contact Customer Care before arranging return transportation yourself.

06 · DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Problems With Your Kettle or Product

If a kettle or related kitchen product arrives damaged, appears defective, or differs from the item ordered, please contact Customer Care as soon as reasonably possible after discovering the issue.

Please provide your order number, a description of the issue, and clear photographs of the kettle, related product, packaging, or affected area where reasonably applicable. The information will be reviewed so that an appropriate resolution can be determined.

07 · RETURN ADDRESS

Where to Send an Approved Return

The registered business address and return address are:

Please contact Customer Care before sending a kettle or related product back and follow the return instructions provided for your request.

08 · RETURN INSPECTION

Review of Returned Products

After a returned kettle or related kitchen product is received, the return may be reviewed against the associated order and return request. This review may include confirming the product, the reason for return, and other information relevant to determining the applicable refund or resolution.

09 · REFUNDS

Refund Processing

After an eligible returned kettle or related product has been received and reviewed, the applicable refund will be processed according to the payment method and transaction information associated with the order.

Once a refund has been issued, the time required for the funds to appear may depend on the applicable payment provider or financial institution.

10 · ORDER CANCELLATIONS

Cancelling or Changing an Order

If you need to request a cancellation or change to an order for a kettle or related kitchen product, please contact Customer Care as soon as possible. Whether the request can be completed depends on the current status of the order and cannot be guaranteed once fulfillment or shipment has begun.

11 · SHIPPING OPTIONS

Shipping & Return Reference

Dorbesty's current shipping settings for kettles and related kitchen products shipped within the United States display the following options:

12 · RETURN & REFUND SUPPORT

Need Assistance?

For questions about return eligibility, an existing return request, a damaged or incorrect kettle or related product, or a refund, please contact service@dorbesty.com . Please include your order number when contacting us about an existing purchase.

OFFICIAL BUSINESS INFORMATION

Dorbesty

Dorbesty is a store brand owned and operated by Sichuan Baideqiang Technology Co., Ltd.