DORBESTY · SHIPPING & DELIVERY

Shipping Policy

This Shipping Policy explains the shipping region, available shipping methods, charges, order processing, delivery, tracking, and shipment assistance for kettles and related kitchen products purchased through dorbesty.com.

Last updated: October 7, 2026 · Effective date: October 7, 2026

SHIPPING SUMMARY

United States Shipping

01 · SHIPPING REGION

Where We Ship

Dorbesty's current shipping settings provide shipping to the United States. Customers purchasing kettles or related kitchen products should enter a complete and accurate delivery address during checkout to confirm the shipping options available for their order.

02 · ORDER PROCESSING

Processing Before Dispatch

Orders for kettles and related kitchen products require processing before they are handed to the carrier. Processing time is separate from carrier transit time. The applicable processing information for an order should be reviewed together with the shipping and delivery information presented during checkout.

03 · EXPRESS SHIPPING

Express Shipping — $5.99

Express Shipping is currently displayed at a shipping charge of $5.99 for eligible United States orders containing kettles or related products. This shipping option also displays 180 Days free return.

04 · FREE SHIPPING

Free Shipping — Orders $35.00+

Free Shipping is currently available for eligible United States orders with an order amount of $35.00 or above. The shipping charge for this method is $0.00. This shipping option also displays 180 Days free return.

05 · STANDARD SHIPPING

Standard Shipping — $2.99

Standard Shipping is currently available for eligible United States orders with an order amount from $0.00 to $34.99. The shipping charge is $2.99. This shipping option also displays 180 Days free return.

06 · DELIVERY TIME

Delivery Estimates

Delivery of kettles and related products consists of two stages: order processing and carrier transit after dispatch.

The current shipping settings shown above establish the available shipping methods and charges, but do not state a specific processing period or carrier transit period. Customers should review the delivery estimate presented for their order during checkout and any shipment information provided after dispatch. Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

07 · SHIPPING ADDRESS

Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address during checkout. If you discover an error after placing an order, please contact Customer Care as soon as possible. An address change cannot be guaranteed once fulfillment or shipment has begun.

08 · TRACKING

Tracking Your Shipment

When tracking information is available for an order containing a kettle or related product, it may be provided after dispatch. Carrier systems may require additional time after shipment before the first tracking update becomes visible.

09 · DELIVERY DELAYS

Delayed Shipments

Delivery may occasionally be affected by carrier operations, weather, transportation interruptions, address issues, or other circumstances outside normal processing. If your kettle or related product shipment appears unusually delayed, please review the available tracking information and contact Customer Care if further assistance is required.

10 · LOST OR DAMAGED SHIPMENTS

Problems With Delivery

If your kettle or related product appears to be lost in transit, arrives with shipping damage, or you experience another delivery-related issue, please contact Customer Care with your order number and relevant details. Photographs of the kettle, product packaging, shipping package, or affected area may be requested where reasonably applicable to help review the issue.

11 · 180-DAY FREE RETURN

Return Information

Dorbesty's current Express, Free, and Standard shipping options display 180 Days free return. Return eligibility for kettles and related products, request procedures, applicable conditions, and refund handling are governed by the current Return & Refund Policy. Please contact Customer Care before sending a product back.

12 · SHIPPING SUPPORT

Need Help With Your Shipment?

For questions about shipping, tracking, delivery, a kettle or related product shipment, or an existing order, please contact service@dorbesty.com . Please include your order number when contacting us about an existing purchase.

OFFICIAL BUSINESS INFORMATION

Dorbesty

Dorbesty is a store brand owned and operated by Sichuan Baideqiang Technology Co., Ltd.